Ordering Information

Telephone:
508-731-0075

Fax:
508-987-9914 (24 hours / 7 days a week)

Email:
click here

Internet:
Order from us via our secure online ordering system, or through Amazon.com.

Delivery:
Stock Items: In-stock items ship within 1 business day.

Shipments:
By UPS or USPS with full insurance unless otherwise requested. Premium routing for overnight delivery is UPS Red; UPS Blue is available for lower cost priority service. 

Quantity:
Exact quantity ordered is shipped on stock items. +/- 10% variation on special orders is considered completion and acceptance of the contract. All counting is done on electronic scales to extra close accuracies.

Returns:
Write, Call or Fax before returning merchandise. A 20% handling charge plus all return and original shipping charges apply when not due to our error. A return material authorization number required.

Rejections:
All rejections must be reported within 30 days after receipt of shipment.

Customer Service:
Our working hours are from 8:00 AM to 4:00 PM Eastern Time, Monday through Friday. Our answering system receives calls during non-working hours and our Fax receives 24 hours a day, seven days a week. All systems are closely monitored and we return all communications at the earliest possible moment. We have been in business for over 85 years and our longevity is based on offering products of the highest quality and service to meet customer needs. Our website includes full dimensional information and pricing on each item, an online order system, and email access.

Credit:
C.O.D. orders are not accepted. Checks sent in advance must cover full amount of order and shipping. Fixed shipping charges for all credit card and cash in advance orders for USPS, UPS, UPS Blue and UPS Red are shown in order online cart. Massachusetts customers must add 6.25% Sales Tax unless form ST-12 (Exempt Use Certificate) is on file with us. Shipping methods and costs for international orders is by USPS Priority Mail, also noted in online cart.

MasterCard, Visa, Discover, Paypal:
These credit cards may be used for orders of any value. They will be accepted subject to authorization before shipment and above fixed shipping charges will be added to the total.

Terms